Commitments and Conditions

NON-BINDING QUOTE REQUEST

To obtain a detailed, non-binding quote, please send us an email using the Contact form. Indicate the surface area or dimensions of the project (as well as floor plans if you have them), along with the products from our catalogs that interest you. It is important to specify the Series, Collection, Range, models, dimensions, references, and quantities.

You will receive a personalized estimate within a maximum period of 48 hours.

For privacy reasons, the only mandatory data required for the quote are your name, phone number, email address, and, of course, the requested materials. All other fields are optional.

The quote is valid for 30 days. After this period, for privacy reasons, it will be removed from our database, and you will need to request a new estimate.

HOW TO PLACE YOUR ORDER

You can place your order in person or online.

Before confirming it, we ask that you carefully check the references, quantities, dimensions, and colors of the items. Once verified and delivery times accepted, you must pay the agreed amount.

IMPORTANT! Orders for handcrafted or custom-made products must be paid for in advance and cannot be cancelled once production has started.

ORDER CONFIRMATION AND PAYMENT

If some time has passed since you received the quote and you decide to place the order, please resend the received quote by email. We will reconfirm the delivery times in case there have been any modifications.

Once you receive our confirmation, please make the payment to the account indicated in the quote or invoice and attach the payment receipt. As soon as we verify receipt of the payment, we will email you the invoice.

As soon as your order is ready, we will notify you and, in the event of shipping, provide you with the tracking number and contact details of the transport agency.

SUPPLEMENTARY INFORMATION

For any questions about your order, a correction, or if you wish to file a claim or report an incident, you can contact us by phone at (+34) 93 454 8776 or through the Contact form. Do not hesitate to get in touch with us. Your peace of mind is our priority.

DELIVERY TIMES

• Spain: Maximum 10 days (usually 3 to 5 days).
• Europe: 10 to 30 days depending on the country (average 7 to 15 days).
• Intercontinental: 30 to 90 days (average 45 days).

EXCEPTIONS: Some rustic, handcrafted products, furniture, and shower enclosures have longer delivery times, as their manufacturing does not begin until the order is validated. The delivery times indicated for each product are expressed in business days.

DELIVERIES

Delivery will be made to the address you indicate when placing the order, through specialized transport companies that guarantee the arrival of the goods in perfect condition and within the agreed timeframes.

You are completely free to reject our delivery service and use the transport agency of your choice.

We decline all responsibility for delivery delays resulting from cases of force majeure, such as strikes or adverse weather conditions. Likewise, we are exempt from liability if delivery cannot be carried out due to erroneous or incomplete information, or the absence of the recipient.

VERY IMPORTANT: Inspection of Goods Upon Receipt!

In accordance with the Land Transport Organization Law (LOTT), no claims for poor receipt or deterioration of goods will be accepted unless communicated at the time of delivery. Please follow these instructions:

• INSPECT THE GOODS UPON RECEIPT.
• NOTIFY ANY CHIPPING OR BREAKAGE TO THE CARRIER BEFORE SIGNING THE DELIVERY NOTE. The carrier must record it on their terminal (PDA) and, if possible, take a photo of the damages.

Unfortunately, any claims made after the goods have been unloaded WILL NOT BE ACCEPTED, as transport agencies do not consider these cases as incidents unless they are recorded in their system AT THE EXACT MOMENT OF UNLOADING.

TRANSPORT COMPANIES

• National: CAVE-BILBAINOS
• Parcel delivery: Correos Express, Seur, MRW.
• International (Europe): SALVAT LOGISTICA
• Intercontinental (may vary by country): SALVAT LOGISTICA and Rhenus LOGISTIC

Shipping costs are clearly indicated in the quote, the proforma invoice, and the final invoice.

RETURNS

In accordance with current regulations, you have the right to return your purchase (in full or in part) if you are not satisfied. You have 7 business days from the date of receipt to notify us of your intention to return the product.

Return shipping costs will be borne by the customer, and the refund will be issued using the same payment method used for the purchase. All returns must be sent in perfect condition, with their original packaging and labeling.

In the event of receiving a defective product (manufacturing defect or damage caused by transport), you must contact Ceràmiques Coral Barcelona S.L. within 24 hours following receipt to arrange a replacement. We recommend opening the package in the presence of the carrier.

WARRANTIES

We guarantee all our products for a period of 3 YEARS, in accordance with LAW 23/2003 of July 10 (LGVBC) on guarantees in the sale of consumer goods, provided they are properly used and installed. Some of the products we sell feature an extended warranty.

If a product proves to be defective, options include repair, replacement, price reduction, or termination of the contract, at no cost to the consumer. The seller is liable for lack of conformity that becomes apparent within two years from delivery. The consumer must inform the seller of the lack of conformity within two months of becoming aware of it.

CUSTOM PRODUCTS

At Ceràmiques Coral Barcelona S.L., as a traditional shop, we primarily display products with the most common standard dimensions. However, a large part of our handcrafted products can be made-to-measure or in other finishes and colors. We will inform you of the specific delivery times for these options.