Standards


Ceramiques Coral offers its customers, all products meet quality requirements and certification according to current European legislation.

Our philosophy is based on the quality of the product, offer advice and customer service and deliver it as quickly as possible.

If you need assistance with installation, maintenance, technical data, about our products you can send us an email, and try to give the corresponding solution as soon as possible, and also through where we attempt to give the corresponding solution at the earliest, or visit our Technical Manuals and Guides section, where we answer some of the queries made.

Come to meet and present our Discount card.

HOW TO PURCHASE

Ceramiques Coral, shopping can be done in the following ways:

In person at our showroom.

Or by the form Contact

BUDGET REQUEST:

1.1. If you want to carry out a quote or see our prices, give us the footage or actions, plans, etc ..., or select from our catalog Gama, collection, series, model, references and quantities and delivery address, e-mail and you will receive a detailed quote with no obligation.

1.2. Contact details or personal / delivery details.

1.3. Within 48 hours, receive the budget requested, with postage and delivery time (the validity of the budget is 30 days).

PLACING AN ORDER:

CLASSROOM:

2.1. To carry out the order you should check references and quantities of items.

2.2. After checking the quantities and references of articles, and accepted the delivery, must pay the agreed amount, this depending on the type of material will be between 30% and the total amount of the invoice for goods in special manufacturing. In any case before shipment or pickup order this must be paid in full.

ON-LINE:

Ceramiques Coral Barcelona S.L. you do not have online store because of the complexity that entails because of the wide variety of models, plus the prices are variable depending on the amount requested, we do not rule out in the near future to offer this service through the network.

3.1. To validate the budget and become order, you must resend signed receipt of same we will make the shipping Pro forma invoice with billing the customer, and bank details for payment thereof (the objective of this step is that the client perform a final review of both the order and the data entered and validated).

3.2. Once the order has been completed, it will be accepted and processed once the payment has been received by the customer. The invoice will be sent to you by email info@ceramicascoral.com informing you of the acceptance of your order. (If you wish you can expedite the processing of the order by sending us by email proof of payment or through the Contact form.

3.3. The delivery is expressed in working days. In the case of failure to meet the deadlines we will contact you quickly to communicate the estimated time, and whether or not to continue the order. In case, you do not want to continue, you will be refunded the amount of the whole or part canceled.

PAYMENT METHODS:

Bank transfer or in person by credit card or cash. Please note that your order will not be processed until we have verified that made the transfer. Once done, you will receive notice by email, along with a copy of your invoice.

Please note that if payment on the expiry of 30 days indicated, Ceramiques Coral has received no income, the order will be canceled.

INFORMATION:

For information about your order or if you wish to make a complaint or communicate an incident related to a purchase, please contact us by phone or fax or through our mail info@ceramicascoral.com.

To learn about product features, technical and services or give us a general query, please email us and we will reply as soon as possible. If you want to specify what the status of your order, please contact us. Our philosophy is to calm the client.

DEADLINES:

Web products Ceramiques Coral, consisting of a delivery time will depend on the type of merchandise and shipping area.

SPAIN: maximum 10 days (this may be 3 / 4 days).
EUROPE: 10 days to 30 days depending on country. (Average 15 days).
INTERCONTINENTAL: 30 to 90 days. (Average 45 days).

EXCEPTIONS:

Not surprisingly, some of the rustic products, handicrafts, furniture and screens, comprise a little more lengthy periods, as the manufacturing begins at the time of placing the order. The delivery date specified in each product, is expressed in days.

SHIPPING:

Products purchased in Ceramiques Coral are delivered to the address specified by the customer when ordering. Shipping is done through the company you have contracted the service and enable means to prevent the goods do not suffer any damage and ensure it reaches its destination undamaged and on schedule in terms of purchase . Anyway, it is very important to check the goods at the time you receive the shipment.

SHIPPING COMPANIES:

CAVE-BILBAINOS for national transport.

SALVAT for international transport in Europe.

Rhenus LOGISTIC for Intercontinental transport.

Should inspect the goods on arrival, or 24 hours later to declare any way, and Ceramiques Coral take charge of it.

The costs of shipping service are clearly specified in the budget, the pro forma invoice and the invoice.

Ceramiques Coral, assumes no liability if delivery can not be effected as a result of the data provided is inaccurate or incomplete or if delivery can not be effected by the absence of the recipient, after all attempts by the carrier, and charges that may arise from it.

Under current legislation, the customer is entitled to return the purchase in whole or in part if not satisfied. It has 7 working days after the date of receipt to communicate to Ceramiques Coral desire to return the product.

The cost of return borne by the client and the reimbursement amount will be conducted in the same way payment was made. All returns must be sent in perfect condition with original packaging and labeling.

Upon receipt of the product defective either manufacturing defects or damage caused by shipping, you must contact prior to returning the same Ceramiques Coral for 24 hours of receiving the order, to manage product change.

We recommend that you open the product in the presence of the carrier.

WARRANTIES:

GUARANTEE all products for a period of 2 years within the prescribed terms of the LAW 23/2003 of July 10 (LGVBC) of Guarantees in the Sale of Consumer Goods, provided it is not by misuse or misplacement of the acquired. Some of our marketed products have an extended warranty.

If defective, the seller should proceed, as appropriate, repair, replacement, price reduction or termination of the contract negotiations that will be free for the consumer and user. The seller will be responsible for failures that become apparent within two years from delivery, consumers and users must inform the seller of the lack of conformity within two months after he has knowledge of it.

Ceramiques Coral, as a conventional store, we have only exposed the products with the most common standard measures, but there is the possibility of making many of our products as handicrafts, or other finishes and colors, in a certain time frame that will communicate.

For any questions, queries or questions you might have about it, do not hesitate to contact us by:

Phone: (34) 93 454 8776

Or by the form Contact

Or through the Facebook

And surely we can do what you ask us

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